Control                                    

1. Implement ongoing measurement – How will the process be measured after the project?

The process will controlled and measured using the Critical to Quality KPIs.

Control plans for KPIs

 

2. Standardise the decision making process – Have the changes become business as usual?

Flow chart

3. Standardise the process

Standardise each component of the activity, Ensure the task is allowed to flow. Keep documentation to a safe minimum. Paperwork is designed to allow the job to progress, if it causes delays then the process needs to be reviewed.

4. Quantify the improvement – Has the project goal been achieved?

The project has identified that there are cost/time/safety/environmental differences that can be attributed to both oil change methods.

The conclusion of the project is that using the oil change truck is the overall preferred option.